Troubleshooting: Missing Project

Checklists for a project that's missing from your dashboard or unavailable during Procore connection setup.

Project missing from the LiveArch dashboard

Confirm the account
Make sure you signed in with the same email address that received the LiveArch welcome or project invitation.
Refresh the dashboard
A newly added project may appear after a refresh.
Sign out and back in
This reloads stored access and role information.
Check for a project selector
If another project is open, use the project dropdown rather than the browser's back button.
Confirm explicit membership
Ask a project administrator to verify that your user — not only your company — has been added to the project.
Confirm the account is active
Project or user access may have expired or been deactivated.
Check the welcome email
If you have never activated the account, complete the invitation or use Forgot Password?.
Escalate with details
with your account email and the exact project name.

Note

Being listed in the global company or user directory does not necessarily provide access to the project.

with your account email, the exact project name, and what you have already tried from the checklists above.

Questions or issues? We're happy to help — , or use the contact form if you're signed out.